Sales & Customer Services Letters
Sample Email given in textbook :
Sample: Sales E-mail
Your dog – groomed with love and care!
Canine Paradise
123 Dell Street, Pune 22
14 July 2021
Dear
Ms Lucy D'Souza,
Starting from just Rs.500 you can have your beloved
canine (dog) friend perfectly groomed, without any strain (tension) or stress
on your part! We are committed and trained to ensure a pleasant, caring and
complete grooming experience for your dog. Our services are unique because:
•
We use only organic
products to ensure that your dog gets the healthiest care!
•
Our staff are
professionally trained and experienced, and are dog lovers! This means your pet
will enjoy the best service!
•
We are specialists in
dealing with delicate health conditions - we will treat your pet in a
personalised and caring manner!
We
are confident that you will be delighted with our services. If you are not
happy with the service, we promise you a full refund. Our long-time customers
say, 'Canine Paradise is our first and last choice for dog grooming services!'
Call
us at 123-555-6789 or email us at info@canineparadise.net or visit
www.canineparadise.com to book an appointment of your choice.
Sincerely,
Mary
John
Assistant
Manager, Canine Paradise
P.S. We are offering a
twenty percent discount to customers till the end of July 2021! Call us now to
avail of this offer!
123 Dell Street
Pune 23
14 July 2021
Our
response to your complaint
Ref: Your letter dated 12 July 2021
Dear Mr Ajay Sinha,
Thank you for informing
us about the issue regarding your credit file. We have investigated the matter
and our findings are stated below.
Background/Reference
You have written to us
because you believe we have registered 'default' (nonpayment) or 'repossession' (recovery) labels on your
credit file.
Your Credit File Details
We have checked your
payment history from January 2021 to June 2021 and found that each payment has
been made on time. Further, your final payment of 50,000 (fifty thousand only)
is clearly reflected, thereby settling your account early.
Current Status
We can confirm that we
have entered all your payments, including the final settlement, as 'paid on
time', and have not registered 'default' or 'repossession' labels on your
credit file.
We hope that this addresses your complaint. We could not get you on the phone, though we tried calling you twice on 13 July 2021. We would be happy to discuss this with you over the phone, at a mutually convenient time. You will find our number in the letterhead.
Dilip Kumar
(Manager, Accounts)
----------------------------------------------------------------
Exercise :
Working in groups of
three or four, draft an attractive sales letter to be sent to all the existing
customers of your company, highlighting a new product launched by your company.
You can choose any product. Follow the format for the sales letter given in the
chapter.
Sample Sales Letter (New Product
Launch)
Smart Glow LED Lamps – Light Up Your Life!
Bright Home Solutions
45 Green Park Road, Ahmedabad
15 August 2025
Dear Valued Customer,
We are excited to introduce our new Smart Glow Energy-Saving LED Lamps,
designed to give you bright light with low electricity consumption.
Why choose Smart Glow LED Lamps?
• Saves up to 60% electricity
• Long-lasting and eco-friendly
• Soft, eye-friendly light
• Available in multiple designs
Our products are quality-tested and come with a one-year warranty. Many
of our customers have appreciated our reliable lighting solutions.
Call us at 98765 43210 or visit www.brighthome.com to place your order
today.
Sincerely,
Ravi Mehta
Sales Manager
P.S. Enjoy a special 15% discount for orders placed this month!
-------------------------------------------------------
Draft a sales e-mail to promote a new online fitness course to existing
customers.
Get Fit from Home – Join FitLife Online Course!
FitLife Wellness
22 Sunrise Complex, Mumbai
10 September 2025
Dear Customer,
We are happy to introduce our new FitLife Online Fitness Course,
designed to help you stay healthy from home.
Why choose our course?
• Live sessions with certified trainers
• Easy workouts for all age groups
• Flexible timings
• Affordable monthly plans
Thousands of users have already benefited from our programs. We assure
visible results within weeks.
Visit www.fitlife.com or call 99887 66554 to enroll today.
Sincerely,
Neha Sharma
Program Coordinator
P.S. Register this week and get 20% off on your first month!
--------------------------------------------------------------
Write a sales letter for a new student laptop launched by an electronics
company.
Study Smart with EduTech Student Laptop
EduTech Systems
18 Knowledge Park, Pune
5 October 2025
Dear Student,
We are excited to launch the EduTech Student Laptop, specially
designed for learning and online classes.
Key Features:
• Fast processor for smooth learning
• Long battery life
• Lightweight and portable
• Free educational software
Our laptops come with a one-year warranty and excellent customer support.
Visit our store or call 98765 44321 for more details.
Yours sincerely,
Amit Kulkarni
Sales Executive
P.S. Limited-time student discount available!
Customer Service
Letters
Write a customer service reply to a customer complaining about late
delivery of a product.
QuickKart Online Store
45 Market Road, Delhi
12 September 2025
Subject: Response to your delivery complaint
Dear Mr Rohan Mehta,
Thank you for writing to us. We sincerely apologise for the delay in
delivering your order.
After checking our records, we found that the delay occurred due to a
transport issue. We have now dispatched your order and it will reach you within
two working days.
As a gesture of apology, we are offering you a discount coupon for your
next purchase.
Please contact us if you need any further assistance.
Best regards,
Priya Verma
Customer Support Manager
--------------------------------------------------------
Draft a customer service email responding to a complaint about incorrect
billing.
BrightNet Services
78 Tech Avenue, Bengaluru
20 October 2025
Subject: Correction of billing issue
Dear Ms Anjali Desai,
Thank you for bringing the billing issue to our notice. We understand
your concern and apologise for the inconvenience caused.
After reviewing your account, we found an error in the previous bill. The
corrected amount has now been updated in our system.
Please be assured that no extra charges will be applied. We value your
trust in our services.
Feel free to contact us for any further queries.
Yours sincerely,
Rahul Nair
Accounts Manager
Promoting a New Mobile Data Plan
Stay Connected with SmartConnect Power Data Plan!
SmartConnect Telecom
25 Digital Plaza, Ahmedabad
10 October 2025
Dear Customer,
We are happy to introduce our new SmartConnect Power Data Plan,
designed to give you fast internet at an affordable price.
Why choose this plan?
• High-speed 5G internet
• Unlimited calling
• Extra data for weekends
• Affordable monthly charges
This plan is perfect for online classes, office work, and entertainment.
Thousands of customers are already enjoying smooth connectivity with
SmartConnect.
To activate this plan, visit our nearest store or call us at 98765 43210.
Yours sincerely,
Aakash Shah
Sales Executive
P.S. Activate before month-end and get 10 GB extra data free!
---------------------------------------------------------
Customer Service Reply: Poor
After-Sales Service
BrightHome Appliances
18 Service Road, Surat
15 October 2025
Subject: Response to your complaint regarding after-sales service
Dear Mr Rajesh Patel,
Thank you for writing to us. We sincerely apologise for the inconvenience
caused due to poor after-sales service. We understand your dissatisfaction and
regret the trouble faced by you.
After reviewing your complaint, we have informed our service team to give
your request top priority. A technician will contact you within 24 hours to
resolve the issue.
We assure you that we are taking necessary steps to improve our service
quality. Your satisfaction is very important to us.
Please feel free to contact us for any further assistance.
Best regards,
Neelam Desai
Customer Service Manager
No comments:
Post a Comment