FYBCom – Sem 2 – Non-Verbal Communication Skills Q&A

Non-Verbal Communication Skills

v Thinking About Soft Skills 

1.     How do you know someone is interested in what you are saying?

I can know that someone is interested in what I am saying by observing his/her  behaviour, facial expressions and body language.

They look at you and listen carefully. They may nod or smile to show they understand. They ask questions or respond to what you say. Their body language shows attention.

2.     How do you know if someone is welcoming you?

I can know that someone is welcoming me by observing his/her behaviour, facial expressions and body language.

They greet you with a smile and invite you inside. They talk to you in a friendly way. They offer you a seat or something to eat or drink. They make you feel comfortable.

3.     When do you say, ‘I beg your pardon,’ ‘please repeat,’ or ‘I can’t hear you’?

You say these when you do not understand something. You use them when someone speaks too softly or too fast. They help you communicate clearly and avoid misunderstandings.

4.     What role does a smile play in human communication?

A smile shows friendliness and kindness. It makes others feel comfortable. It helps in building trust and good relationships. A smile can also make people feel happy and welcome.

5.     How do you understand whether somebody needs help or not?

I can find that somebody needs help or not by observing his/her behaviour and body language.

They may look confused or worried. They might struggle to do something. They may ask for help or look around for someone to assist them. Their facial expressions and body language show it.

v Proverbs on Non-Verbal Communication Skills

1.     Actions speak louder than words.

What people do is more important than what they say. True feelings are shown through actions, not just words. Actions reveal honesty, effort, and real intentions. It is better to show care through deeds rather than just words.

2.     The face is the index of the mind.

A person’s face shows their thoughts and emotions. Happiness, sadness, and anger can be seen on the face.

A person’s face shows what they feel inside. A happy person smiles, and a sad person looks down. Even if someone tries to hide their feelings, their face often tells the truth. By looking at someone’s face, we can understand their emotions.

3.     Speech is silver and silence is golden.

Talking is good, but sometimes staying quiet is better. Staying quiet at the right time can solve problems.

A person who listens more learns more. If two people are fighting, silence can stop the fight from getting worse. In some situations, speaking too much can cause problems. Knowing when to talk and when to stay quiet is very important.

4.     A picture is worth a thousand words.

A single image can express many ideas. Sometimes, a picture can explain things better than many words. Maps, drawings, and photographs help us understand things faster. That is why books, newspapers, and ads use pictures.

5.     Example is better than precept.

Teaching through actions is better than just giving advice. People learn more by seeing good behavior. People learn faster by watching others. If we want others to follow good habits, we should show them through our own actions.

A teacher who is always on time shows students how to be punctual. Parents who are kind to others teach their children kindness.

6.     The eyes are the windows to the soul.

A person’s eyes reveal their true emotions and feelings. Happiness, sadness, and honesty can be seen in the eyes. By looking into a person’s eyes, we can often tell what they really feel.

Even if someone smiles, their eyes can show sadness. A happy person’s eyes shine, while a worried person’s eyes look dull. If someone is lying, their eyes may look away.

7.     Argument is the worst kind of communication.

Fighting does not solve problems. Calm and respectful discussion is better than arguing.

Instead of arguing, it is better to talk calmly. When people argue, they do not listen to each other. A respectful talk helps to find a solution, but an argument only creates anger. Arguing can break relationships and make people unhappy.

8.     Words may show a man’s wit, but actions his meaning.

Smart people may speak well, but their true character is shown through actions. What they do matters more than what they say. Actions prove what a person truly is.

A person may speak wisely, but their actions show the truth. A boss may say he cares about his workers, but if he treats them badly, his words mean nothing. A friend who always promises help but never helps is not a real friend.

9.     Attitudes are the real figures of speech.

Attitude matters more than words. A person’s behavior and body language say more than their words. How we act matters more than what we say. Someone may speak politely but act rudely. Thus, our attitude and behaviour is more important than our words. A friendly attitude brings people closer, while a rude attitude pushes them away.

v Real-Life Experiences:

1.     Wherever you go, make a conscious effort to observe the body language of people. You will learn a great deal about human nature. You can also observe your friends and Share your observations about their behaviour. (Observing Body Language)

One day, I observed my friends in school. I noticed that when my friend was happy, she smiled a lot and spoke cheerfully. Another friend was nervous before a test. He kept looking down and fidgeting with his hands. I also saw that when someone was sad, they avoided eye contact and spoke less. When teachers were strict, they stood straight and spoke firmly. These small actions tell a lot about a person’s feelings. By understanding body language, we can know how someone feels even when they do not speak. This helps in building better relationships and supporting friends when they need help.

2.     Words alone are not enough to communicate effectively. Sometimes our words may convey one meaning whereas our actions will quite another. Write a paragraph of 150 words on the necessity of matching our words with our deeds in order to communicate effectively.

Good communication is not just about speaking. It is also about doing what we say. If a teacher tells students to be kind but is rude to them, students will not respect her words. A boss who promises to help his workers but never listens to them loses their trust. If a friend says they care but never supports you, their words mean nothing. People believe actions more than words. If we want to be trusted, we must do what we say. Our actions should match our words so that people know we are honest and reliable.