TYBCom Sem 6 AEC (English) VNSGU - Links for all topics

 TYBCom Sem 6 AEC (English) VNSGU 

Links for all Topics

     

Paper style :

https://hilpeshvyas.blogspot.com/2026/01/tybcom-sem-6-aec-english-paper-style.html

 

1.       MCQs – Unit 1 Exploring Career (10 marks) (Textbook based)

https://hilpeshvyas.blogspot.com/2025/12/tybcom-sem-6-unit-1-exploring-career.html

 

2.       Sample Resume

https://hilpeshvyas.blogspot.com/2026/01/tybcom-sem-6-sample-resume.html

 

3.       Group Discussion

https://hilpeshvyas.blogspot.com/2025/12/tybcom-sem-6-aec-group-discussion.html

 

4.       Interview skills – Exercise – Mock Interview

https://hilpeshvyas.blogspot.com/2025/12/tybcom-sem-6-mock-interviews-exercise.html

 

5.       Sample PPT Presentation - PPT presentation on Interview skills

https://hilpeshvyas.blogspot.com/2025/12/tybcom-sem-6-ppt-slides-on-interview.html

 

6.       Business letters – Sales and Service conversations Letters Emails

https://hilpeshvyas.blogspot.com/2025/12/sample-sales-e-mail-your-dog-groomed.html

 

7.       Telephonic Conversations Sales and Services

https://hilpeshvyas.blogspot.com/2025/12/tybcom-sem-6-telephonic-sales-and.html

 

8.       Cover letter writing  & Resume writing

https://hilpeshvyas.blogspot.com/2025/12/tybcom-sem-6-aec-cover-letter-and.html

 

9.       Textbook - Aspirations

https://hilpeshvyas.blogspot.com/2025/12/aspirations-textbook-sem-6-aec.html

 

10.  About Interview Skills

https://hilpeshvyas.blogspot.com/2025/12/tybcom-sem-6-aec-interview-skills.html

 

11.  About Presentation skills

https://hilpeshvyas.blogspot.com/2025/12/tybcom-sem-6-presentation-skills.html

 

12.  PPT presentation on Cross cultural Communication skills

https://hilpeshvyas.blogspot.com/2025/12/sybcom-sem-4-acse-powerpoint.html

 

13.  Other Extra MCQs – (Other than text book)

https://hilpeshvyas.blogspot.com/2026/01/tybcom-sem-6-other-extra-mcqs-other.html

 

14.  How to write a Resume

https://hilpeshvyas.blogspot.com/2025/12/aspirations-textbook-tybcom-sem-6.html

 

15.  Group Discussions (Other topics) 

     https://hilpeshvyas.blogspot.com/2026/01/sybcom-sem-4-acse-group- discussions-in.html

  

   

 

TYBCom Sem 6 Business Letters - Sales & Services Letter/Email Conversations

 Sales & Customer Services Letters

Sample Email given in textbook : 

Sample: Sales E-mail 

Your dog – groomed with love and care!

Logo:
Canine Paradise
123 Dell Street, Pune 22
14 July 2021

 

Dear Ms Lucy D'Souza,

Starting from just Rs.500 you can have your beloved canine (dog) friend perfectly groomed, without any strain (tension) or stress on your part! We are committed and trained to ensure a pleasant, caring and complete grooming experience for your dog. Our services are unique because:

•        We use only organic products to ensure that your dog gets the healthiest care!

•        Our staff are professionally trained and experienced, and are dog lovers! This means your pet will enjoy the best service!

•        We are specialists in dealing with delicate health conditions - we will treat your pet in a personalised and caring manner!

We are confident that you will be delighted with our services. If you are not happy with the service, we promise you a full refund. Our long-time customers say, 'Canine Paradise is our first and last choice for dog grooming services!'

Call us at 123-555-6789 or email us at info@canineparadise.net or visit www.canineparadise.com to book an appointment of your choice.

Sincerely,

Mary John

Assistant Manager, Canine Paradise

P.S. We are offering a twenty percent discount to customers till the end of July 2021! Call us now to avail of this offer!

 

Ebony Cash Limited
123 Dell Street
Pune 23
14 July 2021

Our response to your complaint

Ref: Your letter dated 12 July 2021

Dear Mr Ajay Sinha,

Thank you for informing us about the issue regarding your credit file. We have investigated the matter and our findings are stated below.

Background/Reference

You have written to us because you believe we have registered 'default' (nonpayment)  or 'repossession' (recovery) labels on your credit file.

Your Credit File Details

We have checked your payment history from January 2021 to June 2021 and found that each payment has been made on time. Further, your final payment of 50,000 (fifty thousand only) is clearly reflected, thereby settling your account early.

Current Status

We can confirm that we have entered all your payments, including the final settlement, as 'paid on time', and have not registered 'default' or 'repossession' labels on your credit file.

We hope that this addresses your complaint. We could not get you on the phone, though we tried calling you twice on 13 July 2021. We would be happy to discuss this with you over the phone, at a mutually convenient time. You will find our number in the letterhead.

Yours sincerely,
Dilip Kumar                                                 
(Manager, Accounts)

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Exercise :

Working in groups of three or four, draft an attractive sales letter to be sent to all the existing customers of your company, highlighting a new product launched by your company. You can choose any product. Follow the format for the sales letter given in the chapter.

Sample Sales Letter (New Product Launch)

Smart Glow LED Lamps – Light Up Your Life!
Bright Home Solutions
45 Green Park Road, Ahmedabad
15 August 2025

Dear Valued Customer,

We are excited to introduce our new Smart Glow Energy-Saving LED Lamps, designed to give you bright light with low electricity consumption.

Why choose Smart Glow LED Lamps?
• Saves up to 60% electricity
• Long-lasting and eco-friendly
• Soft, eye-friendly light
• Available in multiple designs

Our products are quality-tested and come with a one-year warranty. Many of our customers have appreciated our reliable lighting solutions.

Call us at 98765 43210 or visit www.brighthome.com to place your order today.

Sincerely,
Ravi Mehta
Sales Manager

P.S. Enjoy a special 15% discount for orders placed this month!

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Draft a sales e-mail to promote a new online fitness course to existing customers.

Get Fit from Home – Join FitLife Online Course!
FitLife Wellness
22 Sunrise Complex, Mumbai
10 September 2025

Dear Customer,

We are happy to introduce our new FitLife Online Fitness Course, designed to help you stay healthy from home.

Why choose our course?
• Live sessions with certified trainers
• Easy workouts for all age groups
• Flexible timings
• Affordable monthly plans

Thousands of users have already benefited from our programs. We assure visible results within weeks.

Visit www.fitlife.com or call 99887 66554 to enroll today.

Sincerely,
Neha Sharma
Program Coordinator

P.S. Register this week and get 20% off on your first month!

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Write a sales letter for a new student laptop launched by an electronics company.

Study Smart with EduTech Student Laptop
EduTech Systems
18 Knowledge Park, Pune
5 October 2025

Dear Student,

We are excited to launch the EduTech Student Laptop, specially designed for learning and online classes.

Key Features:
• Fast processor for smooth learning
• Long battery life
• Lightweight and portable
• Free educational software

Our laptops come with a one-year warranty and excellent customer support.

Visit our store or call 98765 44321 for more details.

Yours sincerely,
Amit Kulkarni
Sales Executive

P.S. Limited-time student discount available!

Customer Service Letters

Write a customer service reply to a customer complaining about late delivery of a product.

QuickKart Online Store
45 Market Road, Delhi
12 September 2025

Subject: Response to your delivery complaint

Dear Mr Rohan Mehta,

Thank you for writing to us. We sincerely apologise for the delay in delivering your order.

After checking our records, we found that the delay occurred due to a transport issue. We have now dispatched your order and it will reach you within two working days.

As a gesture of apology, we are offering you a discount coupon for your next purchase.

Please contact us if you need any further assistance.

Best regards,
Priya Verma
Customer Support Manager

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Draft a customer service email responding to a complaint about incorrect billing.

BrightNet Services
78 Tech Avenue, Bengaluru
20 October 2025

Subject: Correction of billing issue

Dear Ms Anjali Desai,

Thank you for bringing the billing issue to our notice. We understand your concern and apologise for the inconvenience caused.

After reviewing your account, we found an error in the previous bill. The corrected amount has now been updated in our system.

Please be assured that no extra charges will be applied. We value your trust in our services.

Feel free to contact us for any further queries.

Yours sincerely,
Rahul Nair
Accounts Manager

Promoting a New Mobile Data Plan

Stay Connected with SmartConnect Power Data Plan!
SmartConnect Telecom
25 Digital Plaza, Ahmedabad
10 October 2025

Dear Customer,

We are happy to introduce our new SmartConnect Power Data Plan, designed to give you fast internet at an affordable price.

Why choose this plan?
• High-speed 5G internet
• Unlimited calling
• Extra data for weekends
• Affordable monthly charges

This plan is perfect for online classes, office work, and entertainment. Thousands of customers are already enjoying smooth connectivity with SmartConnect.

To activate this plan, visit our nearest store or call us at 98765 43210.

Yours sincerely,
Aakash Shah
Sales Executive

P.S. Activate before month-end and get 10 GB extra data free!

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Customer Service Reply: Poor After-Sales Service

BrightHome Appliances
18 Service Road, Surat
15 October 2025

Subject: Response to your complaint regarding after-sales service

Dear Mr Rajesh Patel,

Thank you for writing to us. We sincerely apologise for the inconvenience caused due to poor after-sales service. We understand your dissatisfaction and regret the trouble faced by you.

After reviewing your complaint, we have informed our service team to give your request top priority. A technician will contact you within 24 hours to resolve the issue.

We assure you that we are taking necessary steps to improve our service quality. Your satisfaction is very important to us.

Please feel free to contact us for any further assistance.

Best regards,
Neelam Desai
Customer Service Manager

TYBCom Sem 6 Telephonic Conversations Sales and Services

 # Work in pairs to role-play a telephonic dialogue between a customer and a sales executive. The customer is unhappy about the services offered and the sales executive is trying to find a solution to the problem.

# Telephonic Role-Play (Customer Complaint)

Customer: Good morning. I’m calling because my internet has been very slow for the past week.
Sales Executive: Good morning, sir. I’m really sorry for the inconvenience. Thank you for bringing this to our notice.
Customer: It is affecting my work and I’m facing a lot of problems.
Sales Executive: I completely understand your concern, sir. Let me check your connection details right now.
Customer: Please do. I need this fixed as soon as possible.
Sales Executive: I can see there is a technical issue in your area. Our service team is already working on it and it should be resolved within 24 hours.
Customer: Alright. I hope it gets fixed soon.
Sales Executive: Thank you for your patience, sir. We really appreciate it. Please feel free to call us if you need any further assistance.

A good telephonic sales executive should be polite, calm, confident, and customer-focused. Proper greeting, clear speech, empathy, and a positive closing are essential for successful telephonic communication.

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# Telephonic Customer Complaints

Poor Service Quality :  A customer calls to complain that the service quality has reduced in the last one month.

Executive: Good morning, sir. Thank you for calling BrightNet Services. This is Riya speaking. How may I help you?
Customer: I’m not happy with your service. The quality has become very poor this month.
Executive: I’m sorry to hear that, sir. I understand how frustrating that can be. Could you please tell me what problem you are facing?
Customer: The internet is slow almost every day.
Executive: Thank you for sharing this, sir. I have registered your complaint. Our technical team will check it and resolve the issue within 24 hours.
Customer: Okay, I will wait.
Executive: Thank you for your patience, sir. Please feel free to call us if you need any further help.

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Telephonic Sales Call (Outbound)

Selling a Credit Card :Situation: A sales executive calls a customer to promote a new credit card.

Executive: Good evening, Mr Sharma. This is Ankit calling from SecureBank. Is this a good time to talk to you, sir?
Customer: Yes, you can go ahead.
Executive: Thank you, sir. We are offering a new credit card with no annual fee and many exciting benefits.
Customer: What kind of benefits does it have?
Executive: You will get cashback on shopping, discounts on fuel, and easy EMI options on big purchases.
Customer: That sounds useful.
Executive: I’m glad to hear that, sir. May I arrange a callback to explain the application process in detail?
Customer: Yes, that would be fine.
Executive: Thank you, sir. Have a wonderful day.

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Handling an Angry Customer

Billing Dispute : Situation: A customer is angry about an incorrect bill amount.

Executive: Hello sir, How can I help you?

Customer: My bill is wrong again! I am really upset about this.
Executive: I sincerely apologise, sir. I understand your frustration. Let me check your bill details immediately.
Customer: This problem keeps happening again and again.
Executive: I’m very sorry about that, sir. I assure you we will fix this today. A corrected bill will be sent to you within two hours.
Customer: Okay, I’ll wait for it.
Executive: Thank you for your cooperation, sir. We truly value you as our customer.

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Telephonic Support (Inbound Call)

Product Usage Help : Situation:A customer needs help using a newly purchased washing machine.

Executive: Good morning, ma’am. HomeCare Support. This is Rahul speaking. How may I assist you?
Customer: I need your help using the quick wash mode on my washing machine.
Executive: No problem at all, ma’am. I will guide you step by step.
Customer: Thank you.
Executive: Please press the “Mode” button and select “Quick Wash.”
Customer: Yes, it is working now.
Executive: That’s great to hear. Please call us anytime if you need more help.

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A service executive calls a customer to confirm a service appointment.

Executive: Good afternoon, Mr Patel. This is Sneha calling from AutoCare Services.
Customer: Yes, speaking.
Executive: I’m calling to confirm your car service appointment for tomorrow at 10 a.m.
Customer: Yes, that time is fine for me. / Yes, that works for me.
Executive: Thank you, sir. Our technician will arrive on time.
Customer: Alright.
Executive: Have a great day, sir.

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Customer Wants to Cancel a Service (Retention Call)

Executive: Good morning, sir. Thank you for calling FastNet Services. This is Rohit speaking. How may I help you?
Customer: I want to cancel my internet service.
Executive: I’m sorry to hear that, sir. May I know the reason for your decision?
Customer: The internet speed has been very slow.
Executive: I understand your concern and I apologise for the inconvenience.
Customer: I am not satisfied with the service.
Executive: Thank you for sharing this with us, sir. We can upgrade your plan at no extra cost and also fix the speed issue within 24 hours.
Customer: That sounds better.
Executive: We really value you as our customer, sir. Shall I go ahead and arrange the upgrade?
Customer: Yes, please do.
Executive: Thank you, sir. We appreciate your continued trust.

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Telephone Dialogue – New Mobile Data Plan

Executive: Good evening, ma’am. This is Pooja calling from StarMobile Network. How may I help you?
Customer: I would like some information about your new mobile data plan.
Executive: Certainly, ma’am. Our new plan offers high-speed 5G data along with unlimited calls.
Customer: How much does it cost?
Executive: It costs ₹499 per month and includes 2 GB data per day with free roaming.
Customer: Are there any extra benefits?
Executive: Yes, you also get free OTT access and weekend data rollover.
Customer: That sounds good.
Executive: Thank you ma’am.Would you like me to activate this plan for you?
Customer: Yes, please.
Executive: It will be activated shortly. Have a nice day.

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Executive Tries to Retain the Customer Politely

Executive: Good morning, sir. Thank you for calling SpeedNet Services. This is Amit speaking. How may I help you?
Customer: I want to cancel my service.
Executive: I’m sorry to hear that, sir. May I know the reason for your decision?
Customer: I am not happy with the service quality.
Executive: I understand your concern, sir, and I sincerely apologise for the inconvenience.
Customer: I don’t want to continue.
Executive: Sir, we value you as our customer. We can resolve the issue within 24 hours and also offer you a discount for the next three months.
Customer: Okay, I will wait.
Executive: Thank you for giving us another chance, sir. Please feel free to contact us anytime. We really appreciate your support.

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Executive Explains Features and Cost

Executive: Good evening, ma’am. This is Neha calling from SmartMobile Network. How may I assist you?
Customer: I want details about your new mobile data plan.
Executive: Certainly, ma’am. Our new plan offers high-speed 5G data with unlimited calling.
Customer: Any other features?
Executive: You get 2 GB data per day, free national roaming, and OTT app access.
Customer: And what is the cost?
Executive: The monthly cost is ₹499 only.
Customer: That sounds good.
Executive: Thank you, ma’am. I can activate the plan immediately 

TYBCom Sem 6 Presentation Skills

 Presentation Skills

Presentation skills refer to the ability to make effective oral speeches on specific work-related themes, projects, ideas, proposals, reports, or research. These speeches are supported by various audio-visual aids such as slides, videos, audio, images, text material, physical objects, and even physical or mental activities.

The predominantly oral skill of making effective presentations is crucial for survival and progress in the corporate world, as it helps in sharing ideas and achieving organisational goals. In fact, presentation skills are essential in almost all spheres of public life today.

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Fundamental Elements of a Presentation

• Understanding the aim or purpose of the presentation:

The structure, content, style, and audio-visual aids should be selected according to the purpose of the presentation. In the corporate world, presentations are used for sales, business plans, persuasion of stakeholders, information sharing, brand building, instructions, training, and introducing or describing people, events, or products.

• Knowledge of the audience:
The content and style of a presentation should match the audience’s age group, education level, socio-cultural background, profession, interests, and requirements. Every audience is unique and must be addressed accordingly.

• Preparation of the presentation:
   Preparation involves three major steps:
– Planning: Finding, researching, analysing, and adapting facts
– Writing: composing and organising the information
– Completing: drafting, revising, editing, proofreading, and finalising

• Format of the presentation:
A good presentation should have a clear introduction, body, and conclusion And centred on one main idea.

Two common structuring strategies are:
(a) answering the questions who, what, why, when, where, and how; or
(b) using the MOM plan—Must (most important information), Ought (next important information), and May Be (least important information, if time permits).

• The introduction should be interesting, relevant, and attention-grabbing.

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Before, During, and After a Presentation

Before the Presentation

•        Rehearse your presentation at least once before the actual event.

•     Time your presentation carefully. Ideally, use only 50–60% of the allotted time, keeping the rest for interaction and unforeseen delays.

•        Dress neatly, formally, and appropriately.

•        Check the room, stage, and technical equipment in advance.

•        Arrive early and interact with the audience to understand their interests.

•      Control nervousness by deep breathing, relaxation, positive thinking, and good posture.

•        Be prepared for technical failures.

•        Your main strengths are your knowledge, voice, and body language.

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During the Presentation

• Begin with a strong hook such as a story, quotation, fact, or image.
• Maintain eye contact with the entire audience.
• Modulate your voice according to the content.
• Avoid fillers like “um”, “ah”, “you know”, “actually”, “okay”, etc.
• Maintain a confident posture and use natural gestures.
• Connect with the audience using examples, stories, humour, and interaction.
• Avoid inappropriate, offensive, or biased language.
• Clearly explain the rules for questions and feedback.
• Use cue-cards for key points.
• Take pauses when needed and remain calm and confident.
• Appreciate audience participation and respect all views.
• Summarise the main points at the end of the presentation.

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After the Presentation

• Provide handouts or online resources for further reference.
• Answer audience questions confidently and politely.
• If you do not know an answer, admit it honestly and promise to follow up.
• Thank the audience and share your contact details.
• Interact with participants to receive feedback and build positive relationships.

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Using PowerPoint Slides for Presentations

Many audio-visual aids such as whiteboards, charts, models, multimedia devices, audio, videos, and handouts can support presentations. These aids should be relevant, functional, and non-distracting.

PowerPoint slides are widely used today. Some important tips are:

• Do not depend completely on slides; they are only an aid.
• Decide the number of slides according to the time limit.
• Avoid overcrowding slides with text or images.
• Follow the Rule of Seven: not more than seven lines per slide and seven words per line.
• Use original content and acknowledge sources properly.
• Use clear fonts and readable font sizes.
• Limit colours to three or four and maintain visual balance.
• Use appropriate images and respect copyright rules.
• Do not turn off lights unless necessary.
• Do not read directly from the slides—explain ideas in your own words.

Good presentation skills can be developed through regular practice and are one of the most valuable assets for professional success.

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Exercises

B. Short-Answer Questions (Answer in 100–150 words)

1.     Explain the importance of knowing your audience before a presentation.

Knowing the audience is very important for an effective presentation. It helps the presenter choose suitable language, tone, and content. Different audiences have different levels of knowledge, interests, and expectations. When a presentation matches the audience’s background and needs, it becomes more engaging and meaningful. This also helps the presenter connect better with listeners and achieve the purpose of the presentation successfully.

2.     Mention any three points to be kept in mind before and during presentations.

Before a presentation, one should prepare well, rehearse properly, and manage time effectively. Dressing appropriately and checking technical equipment are also important. During the presentation, the speaker should maintain eye contact, speak clearly, and use natural gestures. Connecting with the audience and avoiding fillers help make the presentation effective.

3.     Explain ideal behaviour in the post-presentation stage.

After a presentation, the speaker should answer questions politely and confidently. The presenter should thank the audience and appreciate their participation. Providing handouts or resources is useful. Accepting feedback positively and interacting with the audience helps improve future presentations and build good relationships.

4.     How can nervousness be overcome during presentations?

Nervousness can be reduced through proper preparation and practice. Deep breathing, positive thinking, and maintaining confident posture help control fear. Rehearsing with friends and focusing on friendly faces in the audience also help. Believing in one’s knowledge and experience increases confidence.

    5.  Mention five important points while using PPT slides.

Slides should not be overcrowded with text or images. The Rule of Seven should be followed. Fonts should be clear and readable. Colours should be limited and balanced. Slides should support the speaker and not replace oral explanation.

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